Clonly Terms of Use

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Last updated: October 10, 2026

These terms govern your use of the Clonly app for iPhone and Android and the clonly.app website (the "Service"). The Service is provided by José Mariano Arcila Londoño, an individual domiciled in Colombia ("Clonly", "we").

• Address: Carrera 23A # 31-12, Guatapé, Antioquia, Colombia
• Email: soporte@clonly.app
• Phone: +57 311 644 4592

By creating an account or using the Service, you accept these terms and the Privacy Policy. If you do not agree, do not use the Service.

If there is any difference between this English version and the Spanish version, the Spanish version prevails.

1. Who can use Clonly

You must be 18 or older and legally able to accept these terms. You are responsible for the information you provide and for keeping access to your email or Apple account secure.

2. What Clonly is

Clonly is an AI-powered virtual closet that lets you:

• upload photos of your clothes and get a digital version of each item ("clone" them);
• build, save and plan looks;
• create an avatar from your photo, or use a mannequin, and see your looks on it;
• chat with Clo, a style assistant, to get look ideas using your own clothes.

We may improve, change or stop offering features. If a change affects something you paid for, we will give you reasonable notice.

3. Your content

• The photos, looks and messages you upload or create belong to you.
• You give us a limited, non-exclusive, royalty-free license to store, process and display your content, and to create the Service's images from it. We use it only to provide the Service. The license ends when you delete that content or your account (except copies the law requires us to keep).
• You confirm that you have the right to upload what you upload.

4. Acceptable use

You agree not to:

1. Upload photos of other people without their consent. For your avatar, you may only use photos of yourself.
2. Upload images of minors, or sexual, violent, illegal or hateful content, or content that infringes the rights of others.
3. Use the Service to create misleading images of real people or to impersonate anyone.
4. Try to access other people's accounts or data, interfere with the Service, scrape data, or get around usage limits.
5. Resell the Service or use it for commercial purposes without our permission.

We may block content or suspend accounts that break these rules.

5. Artificial intelligence

Clonly's images and suggestions are created with artificial intelligence models. They may not be exact: colors, sizes, fit, texture or details may differ from the real item. Use them as a visual reference.

Clo's suggestions are style ideas, not professional advice. You decide what to wear and what to buy.

6. Clonly Plus, free trials and credits

Subscription. The main features require a Clonly Plus subscription, with weekly, monthly and yearly plans. The price, currency and length are shown in the app before you buy and are set by the store in your country.

Free trial. The monthly and yearly plans may include a 3-day free trial, once per store account. If you do not cancel at least 24 hours before it ends, the chosen plan is charged.

Auto-renewal. Your subscription renews automatically at the end of each period and is charged to your Apple or Google account. To stop it from renewing, cancel at least 24 hours before the end of the period in:

• iPhone: Settings → your name → Subscriptions;
• Android: Google Play → Payments & subscriptions.

Deleting the app or your account does not cancel your subscription.

Credits. Some actions use credits (for example, cloning an item, trying on a look, or remaking your avatar). The app shows the cost before you use them.

• Plan credits: loaded each period of your subscription and do not roll over. When a new period starts, the previous balance expires.
• Credit packs: available to people with an active subscription, do not expire, and are used after your plan credits.
• Invite bonus credits: when someone you invited makes their first payment, you both receive bonus credits under the conditions shown in the app.
• If an action fails because of an error on our side, we return the credit.
• Credits have no cash value, cannot be transferred or exchanged for money, and are lost if you delete your account.

Limits. Reasonable daily usage limits may apply to protect the Service; the app tells you about them.

Refunds. Charges are made by Apple or Google, and refunds are requested from them under their policies. This does not limit your rights under consumer protection law.

Prices. We may change prices. A price change to a subscription applies from the next renewal, with any notice the store requires.

7. Intellectual property

The app, its design, brand, logos, text, mannequins and software belong to Clonly or its licensors. We give you a personal, limited, revocable, non-transferable license to use the app on your devices under these terms.

8. Deleting your account

You can delete your account at any time in Profile → Delete my account. Your photos and data are deleted as described in the Privacy Policy. We may suspend or close accounts that seriously break these terms, and we will tell you when possible.

9. Warranties and liability

We do our best to keep the Service working well and available, but it may have interruptions, errors or changes. To the extent the law allows:

• The Service is provided "as is" and "as available".
• We are not liable for indirect damages, lost profits, or decisions you make based on AI images or suggestions.
• Our total liability to you is limited to the amount you paid us in the 12 months before the event giving rise to it.

Nothing here limits rights the law does not allow you to waive, including under Colombian Law 1480 of 2011 (Consumer Statute).

10. Additional terms for iPhone

If you download Clonly from Apple's App Store:

1. These terms are between you and Clonly, not Apple. Apple is not responsible for the app or its content.
2. Apple has no obligation to provide maintenance or support for the app.
3. If the app fails to meet an applicable warranty, you may notify Apple, which will refund the app's purchase price, if any. Apple has no other warranty obligation.
4. Apple is not responsible for claims about the app (product liability, legal compliance, consumer protection or intellectual property). Clonly handles those claims.
5. You confirm you are not in a country subject to a U.S. government embargo and are not on any U.S. government list of restricted parties.
6. You must comply with applicable third-party terms (for example, your wireless carrier's).
7. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

11. Governing law and disputes

These terms are governed by the laws of the Republic of Colombia. Before any claim, please email soporte@clonly.app so we can try to solve it directly. You may go to Colombia's Superintendence of Industry and Commerce or the competent Colombian courts.

If you live in another country, you keep any consumer protection rights in your country that cannot be waived.

12. Changes to these terms

We may update these terms. We will publish the new version on clonly.app with its date and, if the change is significant, let you know in the app before it applies. If you keep using the Service afterwards, you accept the changes.

13. Contact

José Mariano Arcila Londoño · soporte@clonly.app · +57 311 644 4592 · Carrera 23A # 31-12, Guatapé, Antioquia, Colombia.